Refund Policy for GhostSims.com
Last updated: 01/01/23
This Refund Policy (“Policy”) applies to the purchase of products and services from GhostSims.com (the “Site”, “we”, “us”, or “our”). Please read this Policy carefully as it sets out your rights and obligations with respect to your purchases, including important limitations and exclusions.
1. General Terms
All sales made on the Site are final due to the nature of the services we provide, which are focused on privacy and security. We generally do not offer refunds or exchanges. However, we recognize that exceptional circumstance can take place and therefore, refunds may be issued for the specific situations and products described below.
2. SIM Card Compatibility
We make every effort to ensure that our SIM cards are functional in over 200 countries, and we do not sell to countries where our SIM cards do not work. However, in the rare case that a SIM card does not work in your country, despite our information indicating otherwise, we will offer a refund.
3. Security Flaw
Our commitment to maintaining the highest standards of privacy and security is unwavering. If you can identify a flaw within our security functions, we will offer a refund. This is part of our commitment to maintaining the highest standards of privacy and security.
4. Spoofing Features
Please note that we do not offer refunds based on features like spoofing, as we are not a spoofing service. We urge our customers to understand the nature of our services before making a purchase.
5. Refund Request
To request a refund, please contact us by e-mail at cs@ghostsims.com or by mail using the details provided below:
Please include your order number, a detailed explanation of the issue, and any supporting documentation or evidence that the SIM card is not functioning in your country or that there is a flaw in our security functions.
6. Processing of Refunds
Upon receipt of your refund request, we will evaluate it and notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
7. Changes to this Policy
We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational reasons.
