Refund & Return Policy
14-Day Money-Back Guarantee
We stand behind our products. If you're not completely satisfied with your purchase, you can return unused items within 14 days for a full refund.
Eligibility for Returns
Eligible for Refund
- • Unopened SIM cards in original packaging
- • Unused devices in original condition
- • Items returned within 14 days of delivery
- • Products with manufacturing defects
Not Eligible
- • Activated SIM cards
- • Used or damaged products
- • Items without original packaging
- • Data plans and service credits
Return Process
- Contact Support: Email or message us via Telegram to initiate your return request. Include your order number and reason for return.
- Receive Authorization: We'll review your request and provide a Return Merchandise Authorization (RMA) number within 24-48 hours.
- Ship the Item: Pack the product securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping method.
- Receive Refund: Once we receive and inspect the return, your refund will be processed within 5-7 business days.
Refund Methods
Refunds are issued to the original payment method:
- Credit/Debit Card: 5-10 business days for the refund to appear on your statement
- PayPal: 3-5 business days
- Cryptocurrency: Refunded in the equivalent value of the original cryptocurrency or as store credit at your preference
Defective Products
If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund including shipping costs. Defective items can be returned beyond the standard 14-day window.
Note: Please provide photos or videos of the defect to help us process your claim quickly.
Shipping Costs
Standard Returns: The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
Our Error or Defects: We will provide a prepaid return label or reimburse your shipping costs.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Service Cancellation
For data plan subscriptions or service credits, cancellation and refund policies may differ. Please refer to your specific service agreement or contact support for assistance.
Contact Us
For refund requests or questions about returns, please visit our contact page or reach out via Telegram for faster response.
