Return & Refund Policy
We believe in transparency. Please read our refund policy carefully before making a purchase.
When We Refund
False Information: We provided misleading or incorrect product information
Defective Product: SIM card is damaged or non-functional on arrival
Non-Delivery: Package lost in transit (we send replacement)
Wrong Product: You received a different product than ordered
Non-Refundable
Change of Mind: Decided you no longer want the product
Activated SIMs: Once a SIM has been activated, no refund is possible
Incorrect Usage: Issues caused by improper setup or incompatible devices
Wrong Address: Package sent to address you provided
Why Are Sales Final?
Our encrypted SIM cards are privacy products designed to be untraceable. Once a SIM card leaves our facility or an eSIM code is generated:
- The unique identifier is tied to your order and cannot be resold
- eSIMs are digital products that cannot be "returned"
- Physical SIMs may have been activated or used
- We have no way to verify the state of returned products
This policy protects both you and other customers by ensuring every product is fresh and secure.
How to Request a Refund (If Eligible)
Contact Us
Email support@ghostsims.com with your order number
Explain the Issue
Detail what false information was provided
Review & Refund
We review within 48 hours and process eligible refunds in 5-7 days
Lost or Damaged Packages
We take full responsibility for your order until it arrives safely. If your package is:
We send a replacement at no extra cost
Contact us for immediate replacement
Please wait the full estimated delivery window before reporting a lost package. See our shipping policy for delivery timeframes.
Refund FAQs
Have Questions?
If you have questions about our refund policy or need assistance, our support team is here to help.
